Ultimately, this helps to provide a flexible accounting service, which revolves around flexible hours, holidays and holidays. For example, when the team and I visited Cambodia for a week, we let our customers know in advance and we managed their expectations carefully. If one of your members leaves the team, this customer relationship is throughout the team. It is a relationship with your company as a whole and not with a single accountant. In terms of accounting functions, it is essential to close accounts in a timely and accurate manner in establishing accounts and reports leading to informed business decisions. There are several steps a BPO provider must take to hit its close-metrics. Instead of choosing one or two to highlight them, it covers all with an SLA mandate to successfully close the books within a specified time frame, ensuring that each step of the way is completed in a timely and accurate manner. When customers provide certain levels of access to internal systems, exceptional BPO providers can even create dashboards that allow customers to view metric power in real time. A credit dashboard could show, for example.
B, how many invoices are being processed, where they are in this process and why some people are waiting to be processed. Your employees don`t sign SLAs. Independent contractors do not sign SLAs. But if you work with AccountingDepartment.com, we are responsible, in accordance with the conditions outlined in the ALS, to ensure that our accountants, who are all W2 employees we hire, comply with the agreements we promise you. You will complete the accounting processes accurately and punctually each month, or we will be responsible for the consequences. A service level agreement is a legally binding document that states that we will offer certain services on a specific schedule, without error. If we do not comply with the service level agreement, you can take action against us, including notification to the Better Business Bureau. How do you define your services when you enter new customers? If you`re tired of accountants who like to watch appointments go by and don`t understand the impact of their accounting errors on your business, it`s time to call us.